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ISO/IEC 20000 and ISO/IEC 27001


To achieve ISO/IEC 20000 and ISO/IEC 27001 accreditation, the following approach will be adopted:



1.          Assessment and Gap Analysis

2.          Processes Design & Implementation

3.          Technology Product Implementation

4.          Execution: IT Services Promotion


What is ISO/IEC 20000?


  1. “It describes an integrated set of management processes for the effective delivery of services to the business and its customers"
  2.  Closely follows the ITIL framework
  3.  While individuals are ITIL certified, organizations are ISO/IEC 20000 certified



What is ISO/IEC 27001?


  1. Leading International Standard for Information Security Management
  2. A comprehensive set of controls comprising best practices in information security
  3. Risk-management based
  4. Its purpose is to protect the confidentiality, integrity and availability of information